Open Door Branch Directorate
04.08.2020
Gülveren ÜNLÜ
Open Door Branch Deputy Director
Open Door Branch Deputy Director
Duties:
a) Notify the relevant service units of any applications made to the Governorates through the website, mobile application, e-devlet (electronic state website or mobile application) or by other methods by entering them into the electronic system, ensure that such applications are responded to within the stipulated period and follow up the process until it is complete,
b) Welcome citizens who personally present to the governorate for their applications, provide quick and effective solutions to the citizens' requests and expectations,
c) Listen to any and all wishes and requests of citizens during their applications and give detailed answers to their questions about their applications,
ç) Provide consultancy and guidance to citizens who have difficulty in filing an application for public services through Digital Turkey platform, ensure that citizens have access to digital medium,
d) Ensure that consultancy and hosting services for relatives of martyrs, veterans and relatives of veterans, citizens aged sixty five years and over, pregnant women and the disabled are provided in an effective manner,
e) Ensure that the applicants are informed in all stages of the process,
f) Check the responses received from service units, notify relevant local authorities of any responses which are not appropriate and ensure that they are corrected,
g) In line with the information on the database, analyze the types of applications which are filed the most in a province, problem areas and aspects which do not function well in geographical, demographic and socio-economic terms, report them and prepare statistical information,
ğ) Hold meetings twice a year in January and July in order to carry out necessary monitoring and assessments in the local authority directorate and ensure that the meeting minutes are sent to the Ministry in the form of a report after the meeting,
h) Ensure necessary communication and coordination between Open Door branch directorates, with other Open Door units in the province and relevant service units,
ı) Perform other duties to be assigned by the Governor.
Contact Details:
Contact: 0212 455 59 86
Fax: 0212 526 08 81
E-mail: acikkapi@istanbul.gov.tr
b) Welcome citizens who personally present to the governorate for their applications, provide quick and effective solutions to the citizens' requests and expectations,
c) Listen to any and all wishes and requests of citizens during their applications and give detailed answers to their questions about their applications,
ç) Provide consultancy and guidance to citizens who have difficulty in filing an application for public services through Digital Turkey platform, ensure that citizens have access to digital medium,
d) Ensure that consultancy and hosting services for relatives of martyrs, veterans and relatives of veterans, citizens aged sixty five years and over, pregnant women and the disabled are provided in an effective manner,
e) Ensure that the applicants are informed in all stages of the process,
f) Check the responses received from service units, notify relevant local authorities of any responses which are not appropriate and ensure that they are corrected,
g) In line with the information on the database, analyze the types of applications which are filed the most in a province, problem areas and aspects which do not function well in geographical, demographic and socio-economic terms, report them and prepare statistical information,
ğ) Hold meetings twice a year in January and July in order to carry out necessary monitoring and assessments in the local authority directorate and ensure that the meeting minutes are sent to the Ministry in the form of a report after the meeting,
h) Ensure necessary communication and coordination between Open Door branch directorates, with other Open Door units in the province and relevant service units,
ı) Perform other duties to be assigned by the Governor.
Contact Details:
Contact: 0212 455 59 86
Fax: 0212 526 08 81
E-mail: acikkapi@istanbul.gov.tr
